Let’s get you pointed
in the right direction.
Start with the common questions below. Choose quick guidance for instant answers, or Speak to the team to send a Sales or Support enquiry.
Your screen. More personality.Find practical help for setup, playback, guide data and your software plan.
I can’t connect my source.
Check that you selected the correct login route and that the details are still valid. Check your device’s network connection and clock. Ask the issuing operator about expired codes or source access. Do not paste credentials into website help.
Playback buffers or stops.
Check whether another device is consuming your source’s stream allowance. Review the in-app buffering and recovery preferences where available. A more stable buffer can trade start speed for resilience. Source outages and device limits cannot be fixed by a player setting.
The guide or catch-up time looks wrong.
Check device time and timezone first. Development settings include guide refresh/rebuild, programme-time adjustment, provider archive timezone and a separate catch-up offset. Catch-up also requires a supported archive from your source.
Can I record, pause live TV or use multi-screen?
These capabilities exist in development source but are not yet publicly release-accepted. Recording needs permissions and storage; live timeshift is limited to supported HLS streams. Two/three-pane playback depends on device resources and your provider’s connection allowance.
Does ZZ Player supply channels or playlists?
No. ZZ Player sells software functionality, not channel, movie or series packages, playlists or streaming subscriptions. Optional information and discovery services are described separately in the feature explorer.
How do I import favourites or restore a backup?
Development source includes local backup/restore and favourite matching from supported M3U/M3U8 and XC JSON imports against an existing catalogue. This is not a promise of complete competitor-backup migration, full playlist import or cloud sync.
Is graphic EQ available?
Graphic EQ appears in newer shared development source. It is not an accepted public ZZ Player release feature. Radio spectrum visualisation is a different feature.
Can I talk to a person here?
Use Speak to the team in the chat panel to send a Sales or Support enquiry. Team hours and offline availability are shown there. Quick guidance provides automated answers. The Contact page also offers a local draft builder, which does not send messages.
Useful details for a support enquiry
Include the app version, device model, Android version, the screen or action involved and any error text. Describe when the issue started and what you already tried. Remove usernames, passwords, codes, playlist URLs and personal location information from screenshots.